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Oracle Java Licenses

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General Information

  • Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
  • Original Published Date: Sep 30, 2024 07:10 am EDT
  • Original Date Offers Due: Sep 30, 2024 02:00 pm EDT
  • Inactive Policy: 15 days after date offers due
  • Original Inactive Date: Oct 15, 2024
  • Initiative:
    • None

Classification

  • Original Set Aside:
  • Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
  • NAICS Code:
  • Place of Performance:
    Washington , DC 20410
    USA

Description

HUD is requesting the support maintenance renewal of the Oracle and JAVA software licenses listed below, from aithorized resellers. Software maintenance shall include:
 Program updates, fixes, security alerts and critical patch updates.
 Tax, legal, and regulatory updates.
 Upgrade scripts
 Certification with most third-party products
 Major product and technology releases including general maintenance
release, selected functionality releases and documentation updates.
 Assistance with service twenty-four (24) hours per day seven (7) days perweek.
 Access to Oracle MetaLink, eSupport portal, BID Portal, Skywire OnlineSupport Portal and ClearApp Support (24X7 web-based customer supportsystem) including the ability to log service requests online.
 Non-technical customer service during normal business hours, normal business hours are Monday through Friday 8:00am 5:00pm EST.
 Invites to free training or webinar conducted by Oracle when new upgrades or new features are available within the licensed application products.
 Single point of contract for support escalations

Contact Information

Contracting Office Address

  • 451 7TH STREET, SW
  • WASHINGTON , DC 20410
  • USA

Primary Point of Contact

Secondary Point of Contact





History