Arlington National Cemetary Customer Care Support Center - Bridge

Notice Type: Post Award Synopsis

Title: Arlington National Cemetery Customer Care Support Center - Bridge

Sources Sought Posted to SAM.gov: 02FEB2024

Sources Sought Closing Date: 02FEB2024

Contract Award Date: 29FEB2024

Contract Number: W52P1J-21-C-4003 – P00008

Product or Service Code: R799

NAICS Code: 541611

Contract Award Dollar Amount: $721,012.00

Line-Item Number: 5001

Set-aside Status: Sole-Source, Direct Award

Contracting Office Address:

Army Contracting Command – Rock Island

3055 Rodman Ave

Rock Island, IL 61299

Government Points of Contact:

Joselyn Fetzer, Contracting Officer, joselyn.t.fetzer.civ@army.mil

Chelsea Garrow, Contract Specialist, chelsea.j.garrow.civ@army.mil

Contractor: JCS Solutions, LLC

Description: The Arlington National Cemetery (ANC), Customer Care Support Center (CCSC) – Bridge action was awarded to JCS Solutions in the form of an Undefinitzed Contract Action with a base period from 01MAR2024 – 31JUL2024 and up to six months of performance in accordance with FAR 52.217-8, Option to Extend Services.

The primary mission of ANC is to function as the nation's premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays. The grounds of ANC honor those who have served our nation by providing a sense of beauty and peace for guests. The average number of interactions for this task is approximately 11,300 per month. The average handling time per interaction is approximately 6 minutes and 30 seconds (6:30). This requires specialized training and skills, process workflows, reporting metrics, cost modeling, training, and quality assurance.

Place of Contract Performance:

W1C9 Arlington National Cemetery

1 Memorial Drive

Arlington, VA 22212