Service Desk Support

THIS IS SOURCES SOUGHT NOTICE FOR MARKET RESEARCH PURPOSES.  THIS IS NOT A REQUEST FOR PROPOSAL OR A REQUEST FOR QUOTATIONS AND DOES NOT COMMIT THE GOVERNMENT TO AWARD A CONTRACT NOW OR IN THE FUTURE.

TITLE: FACILITIES SUPPORT DESK SERVICES

This is a SOURCES SOUGHT NOTICE to determine the availability of Small Businesses (e.g., 8(a), Service-disabled veteran-owned small business, HUBZone small business, Small disadvantaged business, Veteran-owned small business, and Women-owned small business) under NAICS code, 561210 that have the capability, experience, and expert knowledge to provide facilities service support.

The National Institute of Standards & Technology (NIST) is a Research and development (R&D) facility with 52 buildings located on (578-acre) site in Gaithersburg, Maryland. The NIST site has approximately 3,424,353 gross square feet (GSF) of floor space including R&D, office, and service areas. Most of the buildings are brick exterior construction and are approximately 50 - 60 years old.

NIST is seeking information on qualified Small Businesses to manage day-to-day maintenance and repair of government-owned buildings at the National Institute of Standards and Technology (NIST) Gaithersburg, MD location. The primary responsibility of the FMD Service Desk (SD) is to work as a team and, in the support of other groups at NIST, to resolve customer-reported issues via phone, email, and walk-ins promptly.

BACKGROUND INFORMATION:

Respondents are encouraged to discuss numbers 1-5 and provide any feedback, comments, and questions regarding the draft PWS document. Specifically, the government is seeking feedback about small businesses' capability to:

1. Operate per the Standard Operating Procedures
2. Utilize an array of tools and resources to resolve end-user-reported incidents.
3. Work with a focus on high-end user satisfaction while applying technical logic to solve incidents.
4. Produce value-generating detailed documentation (e.g., Ticket solution details).
5. Work confidently and cooperatively with other service providers and OFPM staff.

Please limit responses to five pages (double-sided).

Each response should also include:

Company name

Company address

Company points of contact, phone, and email address

Capabilities of numbers 1-5

Company Business Size (i.e., other than small business or small business)

GSA Contract Number (if applicable)

Any proprietary information should be marked. The written capability statement shall clearly and unambiguously demonstrate the ability to do the work required in the notice.

Responses to this notice will only be accepted via e-mail to: derrick.fletcher@nist.gov

 and sharrion.young-mosley@nist.gov no later than 1:00 pm EST on September 15, 2023.  Please address your email subject line: FACILITIES SUPPORT DESK SERVICES

Telephone inquiries will not be entertained.

Note: The government will not return any information submitted in response to this notice. The Government is not responsible for any costs incurred by respondents regarding any responses to this notice.

Note: (1) An Offeror is required to be registered in SAM when submitting an offer or quotation and shall continue to be registered until the time of award, during performance, and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation.

Once the results of this market research are obtained and analyzed for NIST's minimum requirements, NIST may solicit a competitive procurement.

You are encouraged to request a read receipt/acknowledgment via email reply. Please monitor www.beta.SAM.gov for all future contract announcements from NIST.