Brand Name: Cisco SmartNet TAC Support
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General Information
- Contract Opportunity Type: Combined Synopsis/Solicitation (Updated)
- Updated Published Date: Sep 04, 2024 01:21 pm EDT
- Original Published Date: Aug 28, 2024 04:09 pm EDT
- Updated Date Offers Due: Sep 06, 2024 12:00 pm EDT
- Original Date Offers Due: Sep 04, 2024 12:00 pm EDT
- Inactive Policy: 15 days after date offers due
- Updated Inactive Date: Sep 21, 2024
- Original Inactive Date: Sep 19, 2024
- Initiative:
- None
Classification
- Original Set Aside:
- Product Service Code: DC01 - IT AND TELECOM - DATA CENTER SUPPORT SERVICES (LABOR)
- NAICS Code:
- 541519 - Other Computer Related Services
- Place of Performance: Whiteriver , AZ 85941USA
Description
BIA Set-aside: The Whiteriver Indian Health Service Hospital requests a contracted agreement for Cisco TAC support services and the ability to create and submit Cisco support cases.
The contractor will provide Cisco Support Services Technical Assistance Center (TAC) support to Whiteriver Service Unit (WRSU) for Cisco UCS servers, chassis and fabric interconnects which includes SmartNet for WRSU 4500 core Cisco switch. Local IT will have the ability to place Cisco TAC calls and tickets 24/7/365 for support services, online and over the phone, to local IT staff. Once support is establish local WRSU IT will have ability to open a TAC case online or over the phone. Have access to Cisco Support Assistance for existing cases.
3-year warranty.
Attachments/Links
Contact Information
Contracting Office Address
- 2 RENAISSANCE SQ, 40 N CENTRAL AVE SUITE 600
- PHOENIX , AZ 85004
- USA
Primary Point of Contact
- Jeremiah Murrell
- jeremiah.murrell@ihs.gov
- Phone Number 6603833878
Secondary Point of Contact
History
- Sep 21, 2024 11:55 pm EDTCombined Synopsis/Solicitation (Updated)
- Aug 30, 2024 12:45 pm EDTCombined Synopsis/Solicitation (Updated)
- Aug 30, 2024 12:35 pm EDTCombined Synopsis/Solicitation (Updated)
- Aug 29, 2024 03:37 pm EDTCombined Synopsis/Solicitation (Updated)
- Aug 28, 2024 04:09 pm EDTCombined Synopsis/Solicitation (Original)