BRAND NAME SYMPHONY S6 EAU, FACSTATION, AND VARIOUS LASERS

The National Institute of Allergy and Infectious Diseases (NIAID) has a requirement for an annual Maintenance agreement on the following Brand Name instruments listed below:

One (1) year Service Contract for the following instruments and various lasers:

Period of Performance: 02/01/2024 to 01/31/2025

1. SVC Contract for Symphony S6 EAU Serial Number: R662937000370005 and a BD FACStation (excluding printers) Serial Number: NO-SERIAL
2. G4 355-60 w/BD UV Laser, Serial Number: NO-SERIAL-14839
3. OBIS 405-100 LX Violet Laser, Serial Number: NO-SERIAL-14837
4. SAPPHIRE 488-400 LS Blue Laser, Serial Number: NO-SERIAL-14835
5. MPB 532-1000 SORP Green Laser, Serial Number: NO-SERIAL-14838
6. MPB 628-1000 .3mm Red SORP Laser, Serial Number: NO-SERIAL-14836

Minimum Requirements:

Contractor shall provide service coverage for the Symphony S6 EAU, a FACStation and various lasers that includes the following:

• Full OEM coverage, parts, labor, and travel for remedial repair,
• Two (2) Preventative Maintenance Inspections to be performed during twelve-month period,

• Two (2) Preventative Maintenance Kits,
• Software Revisions released during the period of performance,
• Unlimited service visits, Monday-Friday,
• 48 hour-guaranteed response to a request for emergency on-site service Monday­ Friday. Failure to meet commitment, a $500 Response Time Credit will be issued,
• Under this Agreement, CUSTOMER will be billed at the prevailing hourly rate for labor and travel for service provided on weekends and holidays, minimum 4 hours labor and travel combined,
• Unlimited telephone support for instruments, reagents, and applications will be provided at no additional charge, and
• Workstation printers are not covered.
• Priority onsite scheduling equal to a manufacturers direct contract, to ensure minimal down time of instrumentation. Priority scheduling and onsite response for all repairs during the period of performance. Priority is defined as giving priority scheduling equal to a direct contract and guaranteeing the equivalent manufacturer’s priority onsite response. If you are a third-party service provider, the priority scheduling and/or response time, must be listed on your quote.  Third-party service provider must also include a copy of your contract with Becton Dickinson to provide these services.  Failure to submit these items with your quote will render your submission non-responsive.