Case Management Development platform Annual Support/Upgrade Subscription, Hosting and Report Database

LIMITED SOURCE JUSTIFICATION

(Pursuant to FAR 8.405-6, orders placed under FSS are exempt from FAR Part 6; however, acquisitions restricting FSS contractors to an item peculiar to one manufacturer, a justification must contain sufficient facts and rationale to justify the use of the authority)

1.  Contracting Office:                  _____________________________________________________

                                                     

U. S. Merit Systems Protection Board

Financial and Administrative Management Office

1615 M Street, NW, Ste 500

Washington, DC 20036

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1. Nature of the Action:

The Merit Systems Protection Board, Information Resource Management Department, requests a limited source procurement of Tyler Technologies Case Management Development Platform Annual Support/Upgrade Subscription, Hosting and Report Database platform listed on requisition number MSP170000-2024-0019.

This procurement is a logical follow-on of 47QTCA23D00C2 , is available from only one source, and competition is precluded for the reasons indicated below. There are no substitutes available for the same cost and benefit to the Government.

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1. Description of the Supplies or Services:

• Annual Support/Upgrade Subscription for entellitrak/Tyler Technologies Case Management Platform, Report Builder, eFile and Document Management; Hosting; Data growth; Development Platform; and Report Database platform.
•  

CLIN

Qty

 Description

 

0001

160

entellitrak Professional Edition Annual Support & Upgrade Subscription (includes ClINS 0001-0004)

$198,589

0002

160

entellitrak Report Builder Annual Support & Upgrade Subscription

0003

160

entellitrak efile Annual Support & Upgrade Subscription

0004

160

entellitrak Document Management Module Annual Support & Upgrade

0005

1

Dedicated Hosting: Database production hosting for case data, including associated documents and media files; SQL Server Encryption at Rest

 

$ 45,673

0006

1

Secondary e-Appeal Read-only Data Site for Reporting

 

$ 12,084

0007

1

OPTION Additional Storage - Data Growth (3 TB of production case data, including associated documents and media files. This additional storage will provide for at least one year's growth of new production case data, including associated documents and media files.

$ 3,589.00

0008

1

Lower Environment MSPB Dev

$1,400.00

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1. Estimated Cost and Period of Performance

The Period of Performance for the support shall be 03/31/2024 to 03/30/2025 and cost estimated at $255,635

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1. Supporting Rationale

Authority:  FAR 8.405-6(a) (1) (i) (C) Only one source can provide the supplies or services required at the level of quality required because the services are unique or highly specialized for MSPB only.

1. Explain why the particular brand name, products or features of the product from one source can only satisfy the specialized nature of the Government’s requirement. Attach a list of the brand name products (Note: Explaining the products capability or process is not adequate rationale).

The Merit Systems Protection Board implemented Tyler Technologies Case Management Platform (entellitrak) in October 2023, and is nearing the completion of a five-year Modernization Project to transform its e-adjudication platform and all business software systems used by the Agency using the entellitrak platform. The successful implementation and completion of this project is urgently necessary to follow Federal mandates, mitigate costs and great security risks associated with maintaining end of life servers and systems.

Specific characteristics of the Entellitrak annual support, licensing and hosting limit the availability to Tyler Technologies, as they are the architects of MSPB’s e-Appeal case management system. This enterprise level system is used by Agency staff, stakeholders and the public for appeal creation, appeal and document management, workflow processes and data and is key to all MSPB mission critical activities and business processes.

1. If applicable, explain the contractor’s unique qualifications to provide the supplies or services.

Tyler Technologies as the developer and architect of the e-Appeal platform is actively working with MPSB subject matter experts (SMEs) and stakeholders to further develop and implement the enterprise case management solution (e-Appeal) for the Agency. Tyler Technologies’ familiarity with and institutional granular knowledge of the MSPB business process is essential to this effort and will prevent unnecessary repetition of effort, expenditure, and use of resources. To select another platform option, develop and deploy a different system, and train the employees and system users would halt and disrupt MSPB critical mission objectives and have negative impact on the government, public and stakeholders.

In conclusion, in accordance with FAR 8.405-6(a)(1)(i)(B), Tyler Technologies is the only responsible source capable of providing the services required due without negative impact to the Government, public and stakeholders; award to any other source would result in a duplication of services and costs along with unacceptable delays in fulfilling the Agency mission as well as completing the Modernization Project.

1. List other companies’ similar products and explain why the products lack particular features, do not meet, or cannot be modified to satisfy the Government’s requirement.

There are no products that can be similarly compared at this time as the entellitrak Tyler Case Management Platform has been tailored to fit MSPB complex business requirements, and that work is still in progress.

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1. Best Value:                              (The Contracting Officer will explain how the order represents the best value

 FAR 8.404(d))

                 

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1. Market Research:                   (Explain market research conducted among FSS holders and the findings  or                                                 why it was not conducted, FAR 10)

Market research shows that selecting a different enterprise case management platform, licensing, support, and hosting would halt the Agency’s ability to perform its mission.  This would result in duplication of effort and wasted government resources.

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1. Other Supporting Facts:         (Explain or attach any other information to support the use of the authority)

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1. Competition Barrier:              (Explain actions taken or to be taken to increase competition for future                                                 acquisition of the same supplies or services such as: will the Government    revise overly technical specifications/SOWs, acquire data rights and drawings)

Prior to subsequent requirements for the same or similar services, the agency will conduct extensive market research to determine the availability and capabilities of other possible sources to meet the requirements.

CERTIFICATION:

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I certify that the information for this requirement meets the Government’s minimum and the justification is accurate and complete to support the acquisition for the justification.

                       

To the best of my knowledge and belief, I certify that the data supporting this justification is accurate and complete to support the acquisition for the justification.

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     Contracting Officer                               Date