Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053

This acquisition is in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides members of the Armed Forces and their families, about 4.7 million persons or “participants” at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services. Through one centralized source, the services provided by Military OneSource are available 24 hours a day, seven days a week (24/7), via the Internet, telephone (i.e., 800 number and collect calls), electronic mail (e-mail), postal mail, secure real-time messaging (i.e., chat), Artificial Intelligence (AI) chatbot, and, if requested, face-to-face counseling. This is a dynamic environment encompassing comprehensive support systems related to military members and their families.

The NAICS Code for this effort is 624190 - Other Individual and Family Services. The Product Service Code (PSC) is G099- Other Social Services. This contract will have a one-year base period and four, one-year option periods.

This contract will be a combination of Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time and Materials (T&M) and Labor Hour (LH) Contract Line-Item Numbers (CLINs). The following is a list of tasks under these CLINs:

• Program Management
• Call Center Operations and Support
• Information Technology (IT) OPS Management
• Counseling and Coaching
  • Situational/Problem Solving Counseling: In-Person
  • Situational/Problem Solving Counseling: Telephonic/Online
  • Health and Wellness Coaching: Telephonic/Online
  • Financial Counseling: In-Person
  • Financial Counseling: Telephonic/Online (includes Tax Consultations)
•  Additional Counseling and Coaching
  • Situational/Problem Solving Counseling: In-Person
  • Situational/Problem Solving Counseling: Telephonic/Online
  • Health and Wellness Coaching: Telephonic/Online
  • Financial Counseling: In-Person
  • Financial Counseling: Telephonic/Online (includes Tax Consultations)
• Strategic Outreach
  • Strategic Outreach Labor
  • Strategic Outreach Long-Distance Travel (Travel to support Strategic Outreach efforts)
  • Strategic Outreach Other Direct Costs (ODCs)

• Field Consultant Program
• Program Study and Evaluation Support Labor
• Outside the Continental United States (OCONUS) Travel ODC
• Childcare Support
• OurRelationship Licenses and Maintenance Fees
• OurRelationship Registration and Management Support
• OurRelationship Couples Coaching