SUBMIT A QUOTE TO: 1. PROVIDE, INSTALL, AND MAINTAIN A 600MB UP AND 35MB DOWN RESIDENTIAL QUALITY INTERNET SERVICE LOCATED AT 11 ROBIN LANE REHOBOTH BEACH, DE 19971.

IN ACCORDANCE WITH SOLICITATION HC101322QA487: 1. PROVIDE, INSTALL, AND MAINTAIN A 600MB UP AND 35MB DOWN RESIDENTIAL QUALITY INTERNET SERVICE LOCATED AT 11 ROBIN LANE REHOBOTH BEACH, DE 19971. 2. ESTABLISH TSP FOR THIS SERVICE. 3. NO CONSTRUCTION IS AUTHORIZED AT LOCATION. MUST USE EXISTING INFRASTRUCTURE IN PLACE. 4. CIRCUIT ID: TBD ***REMARKS*** 1. CONTRACTOR MUST CALL DISA NOSC 202-757-6001 AT LEAST 72 HRS PRIOR TO MAINTENANCE. 2. CUSTOMER WILL ACCEPT EARLIEST POSSIBLE INSTALL DATE. (SIP) 3. THIS IS A CANDIDATE FOR RESTORAL TELECOMMUNICATIONS SERVICE PRIORITY (TSP). 4. SERVICE AVAILABILITY IS BEST EFFORT, WITH A GOAL OF 30 MINUTE RESPONSE; 2 HOUR RESTORAL; UPDATES PROVIDED EVERY 60 MINUTES UNTIL CIRCUIT IS FULLY TESTED AND OPERATIONAL. VENDOR MUST HAVE 24 HOUR MONITORING FACILITIES AND EQUIPMENT TO TROUBLESHOOT PATH AND ASSOCIATED EQUIPMENT AFTER INSTALLATION. 5. COMPLETE OUTAGE: INTERFACE OR PROTOCOL NON-OPERATIONAL RESPONSE TIME FROM INITIAL REPORT OR DETECTION OF CIRCUIT DOWN WILL HAVE A GOAL OF 30 MINUTES AND THE MEAN RESTORE TIME TO REPAIR (MTTR) GOAL MUST BE 120 MINUTES. 6. IMPAIRMENT: IMPAIRED THROUGHPUT OR IMPAIRED CIRCUIT OPERTION (EG. LATENCY ISSUES, INTERMITTENTLY FLAPPING/BOUNCING, INTERMITTENT ISSUES) RESPONSE TIME FROM INITIAL REPORT OR DETECTION OF CIRCUIT IMPAIRMENT WILL HAVE A GOAL OF 30 MINUTES AND THE MEAN RESTORE TIME TO REPAIR (MTTR) GOAL MUST BE 240 MINUTES. 7. CIRCUIT MUST AVOID SATELLITE LINKS, BORING AND TRENCHING. 8. CONTRACTOR MUST CONTACT THE BELOW LISTED POC AT LEAST 2 WEEKS PRIOR TO INSTALLATION, ACCESS WILL NOT BE GRANTED WITHOUT THE 2 WEEK PRIOR APPROVAL, TECHS WILL BE TURNED AWAY WITHOUT THE APPROVAL. 9. JURISDICTIONAL CLASS: INTERSTATE USE, 100 PERCENT ***NOTE: THE CONTRACTOR MUST PROVIDE TSR, CCSD OR CSA IN ALL CORRESPONDENCE INCLUDING WHEN DELIVERING CIRCUIT TO SITE POC***