STATEMENT OF WORK
GENERAL INFORMATION
Title of Project: Ziehm Imaging Support
Scope of Work: The vendor will provide support for the Ziehm Vision RFD 3Ds (SN 21256, SN 21259, and SN 21899) currently in use at the Baltimore VA Medical Center. Service coverage must include replacement parts, labor, travel expenses, tools, test equipment, and other incidentals necessary to perform scheduled preventive maintenance and to restore the covered equipment to operating specifications in accordance with the manufacturer s specifications throughout the term of the contract. Additionally, the contractor must provide software and quality updates, technical and clinical application support by telephone, and remote monitoring and diagnostic support to minimize unexpected equipment downtime and maximize use of the equipment.
The vendor will supply the Baltimore VAMC Biomedical Engineering department with a copy of a detailed service report that meets the requirements of 21CFR820, subpart N, within 2 weeks of maintenance being completed. The service shall be performed between the hours of 8:00am and 5:00pm, Monday through Friday, unless mutually agreed upon the contractor and the VA Biomedical Engineering department. The contractor shall schedule all maintenance with Biomedical Engineering and report to Biomedical Engineering in room 5B-183 upon arriving on-site at the Baltimore VAMC, before performing any maintenance.
Below is the list of equipment identified to be covered by this service contract:
Ziehm Vision RFD 3Ds (SN 21256, SN 21259, and SN 21899) including flat-panel detector or image intensifier, x-ray tube and monitors
Coverage Monday Friday, 8am-5pm
One annual preventative maintenance service visit
Travel and labor expenses
Repair parts
Software and quality updates
Uptime commitment of 95%
Background: The VA Maryland Health Care System requires full service coverage for its Ziehm Vision RFD 3D C-arm imaging modalities at the Baltimore VA Medical Center. This service coverage includes software and quality updates, repairs, and scheduled preventive maintenance in accordance with the manufacturer s recommendations to ensure that the equipment is properly maintained and to reduce downtime of the identified equipment that results in cancellations of patient appointments.
Performance Period: 1 year from time of award plus 4 option years
Type of Contract: Maintenance services
Place of Performance:
Baltimore VA Medical Center
10 N. Greene St
Baltimore, MD 21201
Performance Based Contract: N/A
Security: The contractor must have photo ID available when performing work at a VA Medical Center and be willing to present it to VA staff. The vendor is responsible for personal protective equipment. The vendor must have a current Business Associate Agreement (BAA) with the Department of Veterans Affairs to perform maintenance on equipment that would result in incidental access to patient Protected Health Information (PHI)