R418--VA Ann Arbor Healthcare System

The EAP Contractor must provide services to all employees of the VISN 10 Ann Arbor. Total number of employees is approximately 2906.115 FTE as of December 4th, 2020. SERVICES SHALL INCLUDE, but are not limited to: Assessment, Treatment Planning, Short-term Counseling, Financial Counseling, Traumatic Incident Management (TIM), Social Service Assistance, Information and Referral, Health Education Training, Short-term substance abuse counseling. Education for employees and managers about substance abuse, assessing employees with potential substance abuse problems; identifying resources for treatment and rehabilitation for employees found to need them; and, working with VISN 10 Ann Arbor and/or CBOC managers to successfully transition employees back to the workplace. The maximum number of visits per issue covered by this contract will be six (6). TECHNICAL QUALIFICATIONS EAP Counseling Staff shall: At a minimum, professional counselors, shall hold a master's degree and a current state license or certificate to practice at the highest independent level as a mental health practitioner consistent with state laws. Professional counselors must be trained to assist employees with a wide range of personal issues, as well as, to provide coaching, management consultations, and presentations on a variety of health and wellness topics (Section II. b.). EAP counseling, communications, and information and referral services may be in person, by telephone, or fax, but generally may not be by e-mail, internet, or intranet. Exceptions may be made when the employee gives consent to send and receive information to and from the EAP by e-mail, internet or intranet. Consent must be documented and retained in the employee's EAP file. Before an employee gives consent, he or she must be informed that there is no expectation of privacy regarding such communication or information stored within the Agency s computer system. The EAP Contractor shall be available 24 hours day, 7 days a week, through a toll-free EAP point of contact. Expert, credentialed staff must answer phone calls within 5 minutes, establish eligibility for services, and identify the services needed (e.g., referral to an EAP counselor, information on community resources, referral to legal and financial experts, etc.). A separate TTD number (for the hearing impaired) is also provided. Face-to-face counseling services must be available. The EAP offers unequalled accessibility for employees and their family members no matter where they live or work.