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Microsoft Unified Support Services

Award Details

  • Contract Award Date: Sep 24, 2024
  • Contract Award Number: HE125424CE012
  • Task/Delivery Order Number:
  • Modification Number:
  • Contractor Awarded Unique Entity ID:

General Information

  • Contract Opportunity Type: Justification (Original)
  • Original Published Date: Sep 26, 2024 01:01 pm EDT
  • Inactive Policy: 30 days after published date
  • Original Inactive Date: Oct 26, 2024
  • Authority: FAR 6.302-1 - Only one responsible source (except brand name)
  • Initiative:
    • None

Classification

  • Product Service Code: DG10 - IT AND TELECOM - NETWORK AS A SERVICE
  • NAICS Code:
    • 541511 - Custom Computer Programming Services
  • Place of Performance:
    Peachtree City , GA 30269
    USA

Description

The contractor shall provide unified support services Microsoft Blue Badge Cardholder-support" direct from Microsoft that require access rights to Microsoft proprietary (closed-source) code, which is licensed under exclusive legal right of Microsoft Corporation. The requirements are for the contractor to provide Unified Support such as tools and knowledge bases, problem resolution assistance from product developers, and access to Microsoft source code to support DODEA’s mission. The contractor is not authorized to sub-contract any work under this requirement.  

Performance Areas – Microsoft Unified Services

Subtask 1 – Unified Support Services Advanced Base Package
Subtask 2 – U.S. Citizen Program
Subtask 3 – Service Delivery Manager (SDM) Subtask 4 – Proactive Credits
Subtask 5 – Designated Support Responsive Services and Engineering (DSE)
 


 

Contact Information

Contracting Office Address

  • 4800 MARK CENTER DRIVE ATTN: SUITE 05E08
  • ALEXANDRIA , VA 22350-1400
  • USA

Primary Point of Contact

Secondary Point of Contact





History

  • Oct 27, 2024 12:30 am EDTJustification (Original)