DEFENSE PERSONAL PROPERTY SYSTEM (DPS) TECHNICAL SUPPORT CENTER (DTSC) RFI
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General Information
- Contract Opportunity Type: Presolicitation (Updated)
- Updated Published Date: Nov 05, 2024 06:50 am CST
- Original Published Date: Oct 21, 2024 01:26 pm CDT
- Updated Response Date: Nov 04, 2024 03:00 pm CST
- Original Response Date: Nov 04, 2024 03:00 pm CST
- Inactive Policy: Manual
- Updated Inactive Date: Dec 04, 2024
- Original Inactive Date: Dec 04, 2024
- Initiative:
- None
Classification
- Original Set Aside:
- Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
- NAICS Code:
- 541519 - Other Computer Related Services
- Place of Performance: Scott AFB , IL 62225USA
Description
***Updated 2024/11/05***
Questions & Answers to RFI Posted
******
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Attachments/Links
Contact Information
Contracting Office Address
- 508 SCOTT DR
- SCOTT AFB , IL 62225-5357
- USA
Primary Point of Contact
- Kailey C. Schuette
- kailey.c.schuette.civ@mail.mil
Secondary Point of Contact
- Megan Gonzalez
- megan.m.gonzalez4.civ@mail.mil
History
- Mar 17, 2025 01:12 pm CDTPresolicitation (Updated)
- Jan 10, 2025 08:52 am CSTPresolicitation (Updated)
- Jan 10, 2025 08:40 am CSTPresolicitation (Updated)
- Dec 04, 2024 10:55 pm CSTPresolicitation (Updated)
- Oct 21, 2024 01:26 pm CDTPresolicitation (Original)
- Feb 02, 2024 10:55 pm CSTSources Sought (Original)